Credit Union 1 puts our members first. How will you always put our members' needs first?
Credit union and banking environments are competitive, and one of the factors they compete over is who offers the best customer service! People want to bank where they feel comfortable and welcome. Discuss with the interviewer how you ensure that their members will receive the best service from you, should you be the successful candidate.
"My professional approach is always to treat the members of Credit Union 1 how I expect to be treated when I go to my bank. Sometimes, I go to my bank to make a quick deposit and other times; it's to apply for a loan or ask for financial advice. Those visits can feel vulnerable, so it's important that a member feels welcome and comfortable no matter the nature of their visit. I will put your members' needs first by always smiling, being willing to help, and maintaining my knowledge on Credit Union 1 products."
"I appreciate everything that Credit Union 1 does to put members first. I will put Credit Union 1 members first by maintaining knowledge of your products and services. I will actively listen to each member I serve, and ask them discovery questions, to help me best uncover their needs."
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Anonymous Answer
Once a customer enters the branch I instantly greet them to make them feel welcome, give them my full attention and do it all again to give them an enjoyable experience. Listening and understanding what I can do for them.
Cindy's Feedback
Great! Making their experience positive is a good way to begin. What are the customers coming to you for? Is ensuring they are receiving service also a way to put their needs first?
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