QUESTION 7 OF 30

How do you protect the privacy of every customer you assist?

Credit Unions have many systems in place to protect the privacy of their members. These efforts include technology and monitoring techniques, privacy policies, and renowned training for employees. Discuss the ways you will ensure that you respect the steps Credit Union 1 takes to protect their members.

"I protect the privacy of every customer I assist by speaking in a respectful volume, protecting passwords, and advising banking customers on how to keep their information safe. These safety efforts include banking in person, at ATM's, and during online banking. Education and knowledge are critical keys to protecting one's privacy."

"I will protect the privacy of every customer I assist by being aware of my surroundings, keeping a strong password and protecting it, and will never share confidential information. I understand that I will be privy to sensitive and confidential information while working at Credit Union 1 and I'll do everything I can to ensure a members' information is never compromised."

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Anonymous Answer

We have many confidentiality guidelines. I would generally speak quite softly, be cautious of my environment and never share any information about members.

Cindy's Feedback

Good start! An example of how you protected confidentiality and apply the guidelines you're used to working with would also be helpful.

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How do you protect the privacy of every customer you assist?

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