QUESTION 17 OF 30

Do you agree with the phrase 'The customer is always right'?

'The customer is always right' has been a long-standing mantra for service-based organizations. Do you agree with this mantra? Why, or why not? The interviewer would like to see you respond positively. If possible, take a look at the company website to see what their mantra or customer service statement is.

"Although I believe that the customer is not always right - it's important to treat them as though they are. Within the limitations of health and safety, etc.; I believe it's best to accommodate the customer within reason."

"Some customers are quite impossible to please so I would not go so far to say that the customer is always right. With that said, I do treat every customer with the utmost respect and do put their needs first in all reasonable situations."

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Compass Group Mock Interview

Do you agree with the phrase 'The customer is always right'?

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30 Compass Group Interview Questions & Answers