What steps do you take when you cannot locate an item in the warehouse?

It is essential, in your response, that you can show the interviewer you are a person who takes the initiative and can independently problem solve. Walk the hiring authority through the steps that you make when you cannot locate an item in the warehouse. If you do not come from a warehouse related position, you can discuss how you overcome problems in the workplace independently.

"When I cannot locate an item it is usually because the item was put away in the wrong place, or it is out of stock, but the inventory level in our warehouse management system is off. If I cannot find an item right away, I will ask one of our pickers to help me find it. If the customer is waiting, I will explain the situation and give them the option of waiting or receiving a courtesy call when we locate the item. It's important not to appear scattered or flustered in these situations. Although frustrating, this type of situation does happen at times."