"First, I always try to frame my thinking and perspective around the situation. The client is the reason I am able to work on this project, so it is my job to complete it to a standard that they expect. I am very receptive to feedback from my clients because I believe that it better informs my work in the future and makes me a better translator. If I find that a client is unsatisfied, then I apologize that the result isn't currently up to their expectation, ask how I might best be able to bring it up to their standards, and seek feedback on what I could do in the future to better fulfill their needs earlier on. If they find an error, then I fully own the error and apologize for it. I do not offer excuses or promises that I can't keep."