What are the tools you use daily and which ones do you like/dislike?

This is an opportunity for you to show your understanding of the applications and how they are used in your company.

Provide the tools that you are most comfortable discussing (phone, ticketing, communications, etc.) If you have used more than one for each area, then being able to provide your opinion on why one is better (solves a business need better) would be highly valued in most interviews.