How to Answer: How do you handle upset customers?
Advice and answer examples written specifically for a Technical Support Specialist job interview.
20. How do you handle upset customers?
How to Answer
There is the popular adage "The customer is always right" and if you're placed in a customer service role unfortunately you have to abide by that under most circumstances. The harsh truth is that even if the customer is not always right, the responsibility to adjust and accommodate falls on your shoulders. It's best to resolve issues quickly so start with listening to their grievance, sympathize, and try to come up with a compromise and if necessary, negotiate. Giving your one hundred and ten percent attention to the customer makes them feel important and will go a long way in getting them to calm down. Hopefully, this will be enough to soothe their frustration and bring the matter to a satisfactory conclusion for all.
Answer Example
"The customer is always right"