Bookkeeper Mock Interview
Practice 30 Bookkeeper interview questions covering reconciliation, accuracy, and accounting software proficiency.
Question 15 of 30
What do you do when you don't know the answer to something?
How to Answer
Example Answer
Entry Level
Community Answers
Brian Schuchart is a CPA and Senior Finance Business Partner. His professional experience includes senior management roles with NBC Sports, Virtual Health, and the Children's Hospital of Philadephia.
There is no shame in being stumped - it happens to everyone at all levels of an organization. This question is an opportunity to highlight your ability to be independent and resourceful.
Brian Schuchart is a CPA and Senior Finance Business Partner. His professional experience includes senior management roles with NBC Sports, Virtual Health, and the Children's Hospital of Philadephia.
"I have no problem seeking solutions to questions I encounter. If I am unsure about the accounting treatment for a certain transaction, I can reach out to our external auditors for advice on the appropriate accounting treatment. I am good at researching online and following examples if it's something technical, such as using a new Excel formula."
I am a CPA with over 12 years of bookkeeping experience.
I pride myself in my research abilities. Research has always been a strong suite of mine and if I don't know the answer to something I can promise you I will in about thirty minutes. I cross reference many resources, including asking a senior accountant, and learn everything there is to know about the subject. I try my best to become an expert in everything I do.
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Anonymous Answer
In a previous role, I was responsible for training the finance staff on the use of accounting software.
Normally, I would contact support if I did not know the answer, but if the issue was not related to software, I would search the Internet first.
I usually find the answer to accounting and tax questions on several newsletters and websites that I subscribe to.
I would contact the CPA or external controller as a last resort.
Marcie's Feedback
Excellent! You come across as resourceful and motivated. Consider including an example here of a time when you didn't know the answer to something. Use the STAR method to explain how you handled this. Rather than speaking in vague terms, include specifics to make your answer more meaningful and memorable to the interviewer. Also, when you bring up searching the internet, just be sure to clarify how you determine if a source is reputable or not. Great job!
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