In any work environment, there are times when conflict may arise. The interviewer wants to know how well you handle conflict and your ability to respond professionally in these instances. Provide an example of a conflict you were involved in and share details such as the nature of the problem, how you handled it, and the outcome. If you don't have an example, describe how you would respond in this type of situation.

"I always handle conflict by first understanding the issue because tension can escalate when there is confusion. I keep my communication professional and raise the issue to higher levels of management if no resolution can be made by talking through the issue with my co-worker."