QUESTION 20 OF 30
How do you manage confrontations with patients?
As an alcohol and drug counselor, you may encounter confrontations daily from your clients. Clients can get angry about diagnosis, what is discussed during sessions or even by way of out of the blue mood swings as they are trying to recover. How do you manage and deal with these types of confrontations? Perhaps you enlist the help of a co-worker. Maybe you have a step by step list of instructions you follow. Whatever it is, give a brief overview, with an example if possible.
"When dealing with a patient-driven confrontation I make sure I never raise my voice or talk down to a patient. I take the time to listen to their concerns and let them get everything out before we start over and work on a plan together."
