QUESTION 16 OF 27

In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Yorkshire Building Society wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

"I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."

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Yorkshire Building Society Mock Interview

In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

Unlock all 27 Yorkshire Building Society questions

27 Yorkshire Building Society Interview Questions & Answers