Yorkshire Building Society Mock Interview

Master 27 Yorkshire Building Society interview questions covering member service, mutual values, and financial products.

Question 14 of 27

In a technical support role here at Yorkshire Building Society, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

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27Yorkshire Building Society Interview Questions & Answers

1.What are your top three strengths? How will you use them to make an impact at Yorkshire Building Society?

2.Our customers rely on our services outside of normal business hours. Are you able to work a flexible schedule if hired for this position?

3.In your opinion, what are the benefits of banking with Yorkshire Building Society?

4.What is one way that you would help provide great customer service in our branch here at Yorkshire Building Society?

5.Talk about a time you had to work with a difficult team member. How did you handle that situation and what was the key for you to make things work with them?

6.Customer service is the name of our game at Yorkshire Building Society. If hired for this role, how would you be able to provide the best customer service possible to our clients?

7.How would you deal with an irate customer?

8.What SDLC models are you familiar in working with?

9.Tell me about a time when you demonstrated you were trustworthy.

10.Do you have experience working with different CASE tools? If so, what do you have experience with?

11.Give me an example of how you keep track of details while engaging in conversation.

12.If hired for this role with Yorkshire Building Society, how would you handle a large workload of clients working through a mortgage process?

13.Our clients here at Yorkshire Building Society expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

14.In a technical support role here at Yorkshire Building Society, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

15.Tell me about a written project you had to tackle during your career. What skills did you use to ensure that your writing was error free?

16.In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

17.If you were having an interaction with a client here at Yorkshire Building Society and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

18.What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

19.The clients of a financial firm like Yorkshire Building Society can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

20.Do you have any experience in handling and working with large amounts of money?

21.Accuracy is of utmost importance to the customers here at Yorkshire Building Society. Have you ever had a time where you had a to admit to a mistake on the job surrounding accuracy?

22.What data entry skills have you accumulated throughout your career and earlier education?

23.Do you have any experience working with banking teller software?

24.If you were on the job here at Yorkshire Building Society and noticed that a change in process or procedure could be beneficial, how would you approach that with your supervisor?

25.Give an example of a prior job duty you held that required serious organizational skills. What did you learn from that experience that you'll be able to bring the team here at Yorkshire Building Society?