Valvoline Instant Oil Change Mock Interview

Practice 28 Valvoline Instant Oil Change interview questions covering customer service, efficiency, and automotive basics.

Question 9 of 28

Valvoline Instant Oil Change Centers provide a needed service to customers. Tell me about the kind of customer service philosophy you have.

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James McMechan

James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.

As in any service industry, pleasing customers must be a priority for any company. The interviewer needs to know that you are the kind of person who shares a desire to make a lasting relationship with clients. The purpose of this question is to assess your willingness to place the customer's needs above your own and to strive toward excellence in all you do. Be energetic when sharing your willingness to serve.

James McMechan

James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.

"I believe that every customer service experience should be geared toward excellence, Our customers have certain expectations, and they trust us to get what they want right the first time. I want to be a part of a company that puts its guests first and seeks to please them so that they will return whenever there is a need."

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28Valvoline Instant Oil Change Interview Questions & Answers

Compatibility

1.Why would you like a position at Valvoline?

Teamwork

2.Valvoline prides itself in working in a team based environment. When was the last time you contributed to a team effort and what was your role?

Experience

3.Valvoline Instant Oil Change is a provider of maintenance to vehicles across the country. How Familiar are you with who we are and what we do?

Experience

4.Share with me any automotive technician experience you may have.

Compatibility

5.This position requires you to stand on your feet and do repetitive motions. Are there any issues we need to be made aware of that might hinder your ability to do so.

Discovery

6.Name three strengths in your personality that you feel set you apart from other candidates we are interviewing for this position.

Discovery

7.We just talked about strengths, are there any areas you would like to improve in?

Discovery

8.Valvoline believes in supporting our local community through being socially responsible, what are some causes that you are involved in and why are they important to you.

Customer Service

9.Valvoline Instant Oil Change Centers provide a needed service to customers. Tell me about the kind of customer service philosophy you have.

Compatibility

10.At Valvoline, our technicians are required to supply their own tools. Is there any hindrance to this being a requirement for employment?

Experience

11.This position at Valvoline requires you to be able to do specific tasks. Have you ever flushed a transmission or changed a set of brakes?

Compatibility

12.In this position, you are required to wear a uniform. Is there any reason you might be hesitant to wear one.

Discovery

13.When did you begin an interest in cars and working on them?

Teamwork

14.This position requires you to take direction from a shop foreman or the manager of the Oil Change Center. Describe for me your relationship with your previous supervisor.

Diversity

15.Valvoline Instant Oil Change Centers believe in diversity in the workforce. Share with me an example of when you might have had to work with someone from a different background as yourself.

Salary

16.Valvoline Instant Oil Change offers a benefits package. What benefits are you receiving at your current employer?

Salary

17.What are your salary expectations?

Safety

18.Valvoline places a great deal of priority on providing a safe working environment. What would you do if you encountered an unsafe condition in the shop or found a teammate working in an unsafe environment?

Customer Service

19.This position will require you to upsell certain services to our customers. Share with me your experience in sales.

Experience

20.This position requires the use of an electronic MPI. Share with me your familiarity with using these kinds of tools.

Customer Service

21.Customer service is very important to Valvoline. What are some ways you have gone above and beyond for a customer?

Safety

22.Valvoline is committed to the safety of customers and employees. In our current Covid world, what are some steps you have taken to limit your exposure to the virus.

Experience

23.This position requires some experience with POS systems. Can you share with me some details about any POS systems that you might have used in the past?

Compatibility

24.At Valvoline Instant Oil Change, we always conduct a background check and drug screen. Is there any issues that you wish to discuss at this time?

Common

25.We are in the process of setting up secondary interviews. What openings in your schedule do you have should we wish to schedule one?

Discovery

26.At Valvoline Instant Oil Change, we encourage our employees to grow in their personal development, what courses or classes might interest you?

Discovery

27.Looking at your resume, I see you have some gaps in your work history. Is there a reason for this gap?

Career Goals

28.Valvoline prides itself on promoting from within our organization. Do you have any interest in pursuing higher levels of management should they become available?