Valvoline Instant Oil Change Mock Interview

Practice 28 Valvoline Instant Oil Change interview questions covering customer service, efficiency, and automotive basics.

Question 21 of 28

Customer service is very important to Valvoline. What are some ways you have gone above and beyond for a customer?

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James McMechan

James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.

The interviewer needs to know that you are the kind of person who will look for ways to exceed customer's expectations. Reassure the hiring manager that you are a person who wants to please and that you are capable of doing so with a positive attitude and some pep in the step. Think about ways you have provided excellent service.

James McMechan

James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.

".I love to exceed my guest's expectations by returning their vehicle much cleaner than when they brought it to us. So I made sure at the previous job that I was running the car through the wash, vacuuming it out, wiping down the dash, and inserting a scent stick in the vent. Most of my customers were extremely impressed, and that led to some good reviews."

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