V.Ships Leisure Mock Interview
Master 30 V.Ships Leisure interview questions covering cruise operations, guest services, and maritime hospitality.
Question 8 of 30
Working on a cruise line means long hours and trying guests. How do you handle extended periods of stress?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Working on a cruise ship is not all fun and games, and the interviewer would like to know that you are aware of potential stressors on the job. Just like in any customer service role, you will be under times of stress with grouchy guests, and straining physical activity. Assure the interviewer that you can handle these times with professionalism and poise. If possible, give examples of a time when you have been under pressure in the workplace.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have been under extended periods of stress before, from my time in University and earning a double degree, to working in the service industry in busy and high-pressure environments. When I am feeling extra stressors, I will take a minute to collect myself with a few deep breaths, and remind myself of the positive things I experienced that day. Taking myself back into a mentality of gratitude always helps."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am no stranger to extended periods of stress. I have worked internationally in the past, away from all family and friends. I have also worked in high-pressure retail sales environments. When I feel added pressure, I will ask to take a quick breather if possible. Most of the time, removing myself from the situation for just a couple of minutes will help. If that is not possible, I will run through a list in my head of all the good things that happened that day. I find that when I stop dwelling on the stressors, and more on the positives, things turn around for me."
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Anonymous Answer
I have had experience with both of these, long hours I am no stranger to, as well as demanding guests. To help this I simply think of positive thoughts in my head, even simpler ones such as “ I can’t wait to have ice cream later on” as sometimes the small positives outweigh your current situation.
Marcie's Feedback
It's great that you can handle these challenges. How else do you overcome them? What do you do to relieve stress when you're on board? Do you take breaks, socialize, work out, or listen to music? Also, go into a lot more detail about how you handle disgruntled guests. Do you listen to them, apologize for the trouble, stay calm and professional, and look to resolve their issue as soon as possible? Nice job!
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