V.Ships Leisure Mock Interview
Master 30 V.Ships Leisure interview questions covering cruise operations, guest services, and maritime hospitality.
Question 13 of 30
How would you go above and beyond to make a guests' vacation their best trip ever?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
It is crucial that you answer this customer service based question with enthusiasm and clarity. Try to dig deeper than the usual 'service with a smile' response. Give specific examples on how you would make a guest of V.Ships Leisure feel like they just took the vacation of their dreams.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I know how I would like to be treated on my 'home away from home' and would start by remembering guests names, and their preferences. I would greet them with a smile every time, and ask them about their day. Asking how I can better serve them is also a great way to ensure that they are receiving more than expected during their cruise vacation."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Customer service is one of my key strengths. I will commit to delivering the best service ever, ensuring a memorable trip, by providing more than just their basic needs. Asking a guest how their excursion was, helping them with a difficult gift shop jewelry purchase, or even memorizing the names of their children, are all excellent ways to go above and beyond. I look forward to attending the superior customer service training from V.Ships Leisure as well."
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Anonymous Answer
Sometimes the simplest things you remember and can do can add up and change the guests' view on the cruise, for example remembering their names, and remembering their preferences. Helping them with issues outside your usual work routine, for example locating their rooms.
Marcie's Feedback
All the little details sure do matter! To make your answer stronger, use the STAR method and include an example of a time when you went above and beyond for a guest. Show the interviewer that you love to please the guests and will do so for theirs. Great job!
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