QUESTION 28 OF 30

The Savoy, A Fairmont Hotel has KPIs to meet. Do you have any sales training?

The Savoy, A Fairmont Hotel runs on a strict set of KPIs, of which most of the staff are aware. Because of this, the hiring manager wants to ensure that you understand the basis of sales and that you will view every guest interaction as an opportunity to upsell.

KPI's at The Savoy, A Fairmont Hotel may include:

- Occupancy rates
- Average income per room rental
- Revenue per available room
- Revenue per occupied room
- Average spend per guest on food & beverage
- Average spend per guest on gift shop items

Share with the interviewer any sales training that you have. If you do not have any formal sales training, refer to on-the-job education you may have received, or even sales related books you have read. Self-directed education counts too! Have you taken any online sales courses recently?

"Just this month I discovered HubSpot Academy and their free sales courses. I just finished their course on 'Inbound Sales Techniques.' I learned a great deal and was able to apply what I learned already, to boost our average spend per guest by 8%."

"Although I do not have formal sales training, I love to read and teach myself new sales techniques. Last month I finished reading Pitch Anything by Oren Klaff and currently, I am diving into Zig Ziglar's Secrets of Closing the Sale. I do understand that each guest touch point is an opportunity to upsell. I look forward to learning more from the training program at The Savoy, A Fairmont Hotel."

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The Savoy, A Fairmont Hotel has KPIs to meet. Do you have any sales training?

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30 The Savoy, A Fairmont Hotel Interview Questions & Answers