The Savoy, A Fairmont Hotel Mock Interview
Practice 30 The Savoy interview questions covering luxury service standards, heritage hospitality, and guest experience excellence.
Question 15 of 30
Do you believe The Savoy, A Fairmont Hotel should collaborate with online booking sites? Why or why not?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Online booking sites offer their pros and cons for the hotel and travel industry.
The downside may be:
- Less revenue for the business
- Steep discounts offered
- Integrating the system with your own CRM
- Less control of customer service standards
The upside may be:
- Fewer rooms are sitting empty
- Help with bookings during slower times
- More exposure for your business
- Some online booking sites will upsell your spa packages, etc
Discuss with the interviewer your thoughts but try to remain neutral if you are unsure where The Savoy, A Fairmont Hotel stands when it comes to this type of service.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have primarily worked for hotels who collaborate with online booking sites and have seen both the upside and the downside, to this service. Yes, rooms fill at a faster rate; however, there is a significant drop in revenue per room, and it can affect the hotel's overall KPI's. I would be interested in your thoughts on the use of online booking sites and this hotel."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Like all great things, there can also be the con's that come along. Does The Savoy, A Fairmont Hotel collaborate with online booking sites? I am newer to the hotel industry; however, I would guess that the service could be great during travel lulls but perhaps not during peak times. I would love to know more."
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