QUESTION 7 OF 30

How would you handle a co-worker who was acting unprofessionally towards our guests?

One difficult workplace situation is when a co-worker is not performing how they should be, yet, you may not be the manager or supervisor. The problem is - do you interfere or do you let it go? Talk to the interviewer about a time when you have been in a position like this, and discuss what you did to remedy the situation.

"I once worked with a co-worker who unknowingly rolled her eyes a lot. Our hotel would be put off, and she wouldn't understand why she continually received complaints. I asked her if she was open to receiving feedback, and she agreed. I went on to explain to her that she was an unintentional eye roller. She had no idea! We worked together for a few weeks on it, and she eventually retrained herself to no longer make that expression."

"It's important to the reputation of The Savoy, A Fairmont Hotel that everyone is held accountable for their behavior. If the hotel receives a negative review, that could affect my livelihood as well. If a co-worker were unprofessional, I would discreetly pull them aside to discuss my concern."

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The Savoy, A Fairmont Hotel Mock Interview

How would you handle a co-worker who was acting unprofessionally towards our guests?

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30 The Savoy, A Fairmont Hotel Interview Questions & Answers