"I can think quickly on my feet. As Patton said, a good plan today is better than a perfect plan tomorrow. Sure, it's natural to feel a little emotionally overwhelmed when things get more complicated than you'd prefer, but just process and move forward. Stammering isn't going to make your problems go away. Only actionable steps and a clear head can do that."

"As a customer service agent in the cruise line industry, I need to make a multitude of decisions, on the fly, for a variety of guests at a time. I rely partially on the instinct that I have built as an expert in the service industry and part in past travel experiences that may be similar. I am sure always to exude an air of control and confidence when making decisions."

"I thrive under pressure and always have, so when I'm given a time-sensitive situation to address, I light up and get down to business. I am more impactful and even more creative when I have little time to do much besides jump in and take charge. This ability to make fast decisions is especially helpful in the cruise industry when there is a customer service issue or an emergency."