"I am newer to my career but have taken a course in dispute resolution and strategic problem solving while attending university. My new business administration degree also offers a great deal of knowledge when it comes to savvy decision making and clear communication. I am confident in the knowledge that I possess and look forward to furthering my training with Royal Caribbean International."

"I have spent the past eight years in a hospitality environment, first with boutique hotels, and then in resort hotels. My customer service balances professionalism with personality, effective communication, and dispute resolution."

Think of your customer service experience and how well you could perform according to your role. Depending on the role you'll be playing on a cruise line, with the number of passengers onboard, you may experience many interactions each day, around the clock, whether you are on duty or off duty. So answer this question by offering your interviewer your clear picture of the expectations before, then relay with sincerity that you are up to the task and would act according to their values.

"I'd say my customer service skills are strong. I say this with confidence because I am generally a pretty happy guy with a really good attitude. I believe attitude is everything. And when you have a good outlook, and are generally happy, and people see that, they respond well to it, and being around happy people makes you happy. So if someone asks for my help, I sincerely want to help them, and they feel cared for. It's not rocket science. It's just kindness. Sail the world, and you're probably having a good time. So am I. It doesn;t take me anytime to earn someone's trust, and I consider it an honor every time."