Our implementation consultants here at PagerDuty often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

In the software implementation process for large customers of PagerDuty, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the PagerDuty. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.