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PagerDuty Mock Interview

Question 19 of 27 for our PagerDuty Mock Interview

PagerDuty was updated by on December 18th, 2019. Learn more here.

Question 19 of 27

In a technical support role here at PagerDuty, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

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How to Answer: In a technical support role here at PagerDuty, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

Advice and answer examples written specifically for a PagerDuty job interview.

  • 19. In a technical support role here at PagerDuty, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

      How to Answer

      While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

      Written by Ryan Brunner on December 18th, 2019

      1st Answer Example

      "To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

      Written by Ryan Brunner on December 18th, 2019

      2nd Answer Example

      "If hired for this role here at PagerDuty, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."