How to Answer: Describe your process for learning how to use a new application in the workplace.
Advice and answer examples written specifically for a Microsoft job interview.
29. Describe your process for learning how to use a new application in the workplace.
Why the Interviewer Asks This Question
Interviewers at Microsoft are interested to know how a candidate thinks and processes information. This question is asked to determine how a candidate would approach learning experiences in the workplace.
Written by Karrie Day on May 9th, 2022
Remember To
Remember to include reaching out to subject matter experts for help in your response. Many office applications are easy to use and self-explanatory to an extent, but Microsoft places great value on collaboration and teamwork. Communicating that you would lean on others for best practices, tips, and tricks demonstrates that you value the guidance your coworkers have to offer.
Written by Karrie Day on May 9th, 2022
Answer Example
"I would begin by asking if there is any training material available to review. I would read quick reference guides, how-to documents, FAQs, and knowledge base articles. I would also review anything available from external sources if the system was a vendor-provided tool.
In the event there was a test or training version of the system available, I would use it to walk through the workflows that applied to my role. I would also use it to test the functions of other roles that feed data into my relevant workflows.
Finally, I would ask a resident expert for a walkthrough or for any guidance they could offer. This would give me a chance to ask questions and pick up tips that would most likely help to speed my learning process along. I would also ask an expert to review my work in the system the first time I use it to ensure I am able to create the results that are expected."
Written by Karrie Day on May 9th, 2022