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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
Data Science, by its nature, is a disciplined practice with little opportunity for creativity or changes. However, organizations like their employees to take the initiative and innovate to improve processes, with the goal of reducing costs or increasing the outcomes of actions they take. When preparing for an interview, you should have a few stories available which demonstrate initiative and out-of-the-box thinking.

William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"During one of my previous jobs, I was on a team which focused on customer satisfaction scores. We determined this by analyzing data involving product returns, repeat purchases, customer referrals, and text analysis. While performing this work, I noticed a correlation between customer satisfaction and a specific feature of one of our products. I knew the feature couldn't be altered, but I thought that if it was highlighted in the product documentation and suggestions for its use emphasized, the customers would use it more often. I recommended this to the product manager who implemented my idea. The result was an increase in the use of the feature and a corresponding reduction in customer complaints."
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Written by William Swansen
30 Questions & Answers • Microsoft

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