There are many kinds of insurance programs in each of the provinces. Even though you might not be an insurance expert, how do you respond to patient questions about insurance and the different government programs?

"I work in urgent care and we often get visitors from other provinces who have injured themselves on holiday. When a patient asks me about whether or not a service is covered, I have a pretty good idea for the surrounding provinces, but I have one of our front desk people come in and answer their questions because I don't want to give the wrong information."