London Health Sciences Centre Mock Interview
Practice 31 London Health Sciences Centre interview questions covering patient care, clinical scenarios, and healthcare values.
Question 13 of 31
London Health Sciences Centre seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
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Michelle Krebs has over 15 years of experience interviewing and hiring candidates in the healthcare and medical device industries.
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Michelle Krebs has over 15 years of experience interviewing and hiring candidates in the healthcare and medical device industries.
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a 600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
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When working as a personal attendant, I noticed my client's G-tube equipment was not being cleaned properly by the other attendants. Since the attendants work individually on shifts, I thought it would be a good idea to take a video recording of how to properly clean the equipment and have the employer send it in a mass email to the attendants. Everyone found the video helpful, and the equipment has been spotless ever since!
Rachelle's Feedback
This is very innovative of you! Great thinking, and a perfect way to initiate change without coming down on people.
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