Talk about a successful training program that you had the opportunity to design and implement. What do you feel were the keys to success for the program?
If hired for this role at Fast Enterprises, you will be looked upon to design new and innovative training programs for end users of the companies products. To gain insight on how you would do this moving forward, your interviewer is giving you the opportunity to talk about a past program that you created that ended up being a success. As you talk about that program, make sure to hit on what you feel was a key to success for the program. Some things to potentially keep in the forefront when answering would be considering expectations of the customer, thinking about the work style of the end user and thinking about how to motivate others during the training.
"Two years ago in my current role, my organization was putting a new educational tool out to elementary school teachers to help organize their lesson plans and I was tasked with creating both an online training module and an in-person training for new customers. Looking back, I'd say that the biggest key to success for this training program was the consideration of the work style of the teachers that would be using the program and then creating a program around those work styles. To do this, I conducted significant research on school teachers and it was determined that online training modules were the preferred method for training. I also would be tasked by some districts to do in person training. This provided a very unique opportunity for me to develop two unique, yet similarly focused, programs."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I created a project on Storyline 360 to help end-users install Adblock on Google Chrome. The key to success for this project was following the ADDIE process. I communicated with my mentor and continuously went back and revised the project until it was engaging and informative on all levels.
Stephanie's Feedback
This is a great start, but I suggest closing out your response with another sentence or two that illustrates the impact of the program you designed. How do you know that it was engaging and informative on all levels?
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