QUESTION 23 OF 28

Our implementation consultants here at Fast Enterprises often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

In the software implementation process for large customers of Fast Enterprises, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the Fast Enterprises. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.

"Any time that I face a conflict in the workplace, I maintain my own personal composure by not taking things personally and keeping a smile on my face. After setting myself, I look to gain insight into the potential conflict by using my reflective listening skills and then problem solve from there. In this role, I would listen to the needs of the client and be empathetic in my approach with them. My ability to creatively problem solve would take over from there to help find a solution for the client."

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Anonymous Answer

Whenever I face a conflict in the workplace, I make sure that I maintain my composure. I tend not to take things personally. I look to gain insight into the conflict while assuring them that I understand and then solve the problem from there. My ability to creatively solve problems would take over from there to help find a solution for the client. When I was working as a food service assistant, we always had at least one angry customer a day. My approach to dealing with them was to actively listen to their complaint and try to find a solution. And if my solution made them happy, I would go home satisfied.

Stephanie's Feedback

This is a great start, but I suggest that you further emphasize your customer service skills, active listening, etc. You want your interviewer to feel confident that you have the interpersonal skills to handle any customer challenge that arises.

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Our implementation consultants here at Fast Enterprises often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

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