Tell me about any airline related training that you have been through.

Etihad Airlines would prefer to hire employees who have some training in customer service. Regardless of any industry related training that you have been through, you will need to complete training specific to Etihad Airways.

If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful.