Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Etihad Airways Interview
Questions

30 Questions and Answers by Rachelle Enns

Published July 20th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Transit     Airlines    
Question 1 of 30
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
View Answers
How to Answer
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.
1000s of Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Suggested
Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Airline Steward
Waiter and Waitress
Bartending
Sales
Customer Service
Customer Experience Specialist
Commercial Pilot
Answer Examples
1.
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

Rachelle's Answer #1
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Rachelle's Answer #2
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
2.
What are your salary expectations?
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Rachelle's Answer #2
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
3.
What do you hope to gain most from your time with Etihad Airways?
The interviewer would like to see that you are wholeheartedly interested in working for Etihad Airways. What are your hopes and expectations from your time with Etihad Airways? Talk to the interviewer about the ways you feel you would benefit from this position.

Rachelle's Answer #1
"After reviewing the culture and mission of Etihad Airways, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."
Rachelle's Answer #2
"What I hope to gain most by working with Etihad Airways is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
4.
How does this position fit into your career goals?
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

Rachelle's Answer #1
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Etihad Airways offers is a strong path towards those goals and I am excited about what this position has to offer."
Rachelle's Answer #2
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Etihad Airways what I can do!"
5.
How do you get along with others at work?
Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor and support are all great qualities that make co-working relationships fun.

Rachelle's Answer #1
"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."
Rachelle's Answer #2
"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."
6.
Personality fit is important to us at Etihad Airways. How would you describe your personality?
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This example could include buzzwords such as extroverted, energetic, and confident.

Rachelle's Answer #1
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Rachelle's Answer #2
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
7.
In order to work for Etihad Airways you are required to pass a criminal record check. Are you comfortable accommodating this?
A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

Rachelle's Answer #1
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."
Rachelle's Answer #2
"I can complete a full criminal background check as well as any drug testing, or other background checks that you require."
8.
If you could start your career over again, what direction would you take?
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

Rachelle's Answer #1
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
Rachelle's Answer #2
"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."
9.
Why are you the best choice for Etihad Airways?
What makes you the best candidate for Etihad Airways? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.

Rachelle's Answer #1
"I feel that I am the top candidate for Etihad Airways because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in 3 languages which allow me to communicate smoothly with a large range of customers."
Rachelle's Answer #2
"As you can see, I am invested in this interview process with Etihad Airways and will bring this same level of dedication to you if hired. You won't be disappointed."
10.
What unique qualities about yourself would you bring to our company?
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

Rachelle's Answer #1
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Rachelle's Answer #2
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."
11.
List the top 3 skills that will make you an ideal team member at Etihad Airways.
When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with Etihad Airways?

Rachelle's Answer #1
"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Rachelle's Answer #2
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"
12.
Are you familiar with our flight benefits and other employee perks?
The interviewer is checking to see if you have researched their company and what is offered for employee benefits. Check out the Etihad Airways website under their careers section and review their perks. Choose which aspects are the most exciting for you, and mention those.

Rachelle's Answer #1
"I am most excited about the flight benefits that you offer your employees as well as the fact that they are transferable to family members at certain times of the year. My parents live far away, and it would be a huge help to be able to fly them to see me now and then or vice versa."
Rachelle's Answer #2
"What stood out to me most about your employee benefits were the excellent medical coverages as well as the tuition reimbursement and continued education opportunities. The benefits package at Etihad Airways is very generous."
13.
At Etihad Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
Etihad Airways won Middle East's Leading Airline - First Class for 2018. If you are familiar with Etihad Airways before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

Rachelle's Answer #1
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
Rachelle's Answer #2
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
14.
Would you be willing to relocate?
Depending on the needs of Etihad Airways, relocation could be a conversation to be had in the future. If relocation were needed for this role, it would be mentioned in the job posting. Likely, the interviewer is asking to see if you would be transferable in the future, should they need your skills in another department and region.

Be honest and transparent in your answer. If relocation is needed for this role, then your answer must be yes- you DID apply! If this is more of a discovery question, answer in the best way you see fit.

Rachelle's Answer #1
"I understand that relocation would not be required in this role. I do own a home here, and my spouse is gainfully employed. Relocation would be challenging although it is certainly not off the table for future discussion."
Rachelle's Answer #2
"I am free to relocate at any time. I am open to any adventure that comes my way! Are relocation options often offered with Etihad Airways?"
15.
Are you currently interviewing with any of our airline competitors?
The interviewer would like to know how pressed they are to decide on your employment. You do not have to give all the details but be sure to create a bit of urgency when answering this question. You do not want to seem impossible to get, but you also do not want to appear desperate, or that you put all your hopes into this one opportunity.

Rachelle's Answer #1
"I have been actively interviewing; however, I am not in the final stage with any of your competitors. Could you share with me your timeframe for this hiring decision?"
Rachelle's Answer #2
"I have interviewed with two others; however, your particular role is most exciting to me because of the destinations to which you fly as well as your carefully crafted workplace culture."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Airline Steward
Waiter and Waitress
Bartending
Sales
Customer Service
Customer Experience Specialist
Commercial Pilot
30 Etihad Airways Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
  2. What are your salary expectations?
  3. What do you hope to gain most from your time with Etihad Airways?
  4. How does this position fit into your career goals?
  5. How do you get along with others at work?
  6. Personality fit is important to us at Etihad Airways. How would you describe your personality?
  7. In order to work for Etihad Airways you are required to pass a criminal record check. Are you comfortable accommodating this?
  8. If you could start your career over again, what direction would you take?
  9. Why are you the best choice for Etihad Airways?
  10. What unique qualities about yourself would you bring to our company?
  11. List the top 3 skills that will make you an ideal team member at Etihad Airways.
  12. Are you familiar with our flight benefits and other employee perks?
  13. At Etihad Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
  14. Would you be willing to relocate?
  15. Are you currently interviewing with any of our airline competitors?
  16. Why are you seeking to leave your current company, to work for our airline?
  17. Do you have any limitations preventing you from flying, or doing this job safely?
  18. How will you earn the trust of your coworkers?
  19. When you suffer a setback, how does that emotionally affect you and your work?
  20. Tell me about a time when communication became an issue when working on a team.
  21. What work situations excite and motivate you?
  22. When have you had to shift your priorities in response to sudden changes?
  23. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
  24. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
  25. All employees of Etihad Airways are expected to wear a uniform to work. Are you comfortable with this policy?
  26. Employees of Etihad Airways are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
  27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
  28. Have you received training on how to handle an in-flight emergency?
  29. Do you have any formal training in First Aid or CPR?
  30. Tell me about any airline related training that you have been through.
Disclaimer
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. Interview questions and answer examples and any other content may be used else where on the site. We do not claim our questions will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.
Learn more about what we believe >
Read our Terms of Use for more information >