Dutch Bros. Coffee Mock Interview
Practice 33 Dutch Bros. Coffee interview questions covering energy, speed, and customer connection.
Question 12 of 33
If a Dutch Bros. Coffee customer complained that you gave them incorrect change, what would you do?
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Ryan Brown created and launched MockQuestions in 2008.
The interviewer would like to know that you have training in essential customer service and cash handling tasks. Most organizations will train you to confirm with the customer the bill amount they are handing you. Assure the interviewer that you understand these loss prevention methods and that you can perform well in uncomfortable situations.
Ryan Brown created and launched MockQuestions in 2008.
"In my current position I have been trained to avoid this situation entirely by leaving the cash visible (out of the till and on the counter close to me) until I have provided the customer with their change. I will also confirm with the customer the bill type they have given me. For instance; if they hand me a 20 bill, I will say out loud 'from twenty?'. They will then say yes - confirming that we are both on the same page. These methods help me to avoid customer issues surrounding cash discrepancies."
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