"I worked in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a shared waiting room. I took these methods and incorporated them into our setting. We did that twice weekly, and it completely solved our scheduling problem."

"We had many group projects during my clinicals, and I noticed a consistent problem with team members being late for meetings or messaging in sick at the very last moment. As the team leader, rather than getting upset, I proposed that when a team member disrespectfully dropped the ball, they would be asked to leave the group and find a new team. I felt this encouraged accountability and showed teamwork as a privilege rather than a right. Team member commitments increased as did work ethic among the groups."

Focus on describing a problem you solved in the workplace without naming anyone. Do not spend too much time on the problem but more time explaining how you successfully resolved the issue, ending on a positive note.