How to Answer: Tell me about the last customer service skill you learned.
Advice and answer examples written specifically for a Service Station Attendants job interview.
4. Tell me about the last customer service skill you learned.
How to Answer
It is essential to a hiring manager that you are willing to learn new skills. Being eager to add to your professional repertoire is an excellent way to stand out from the competition. Some new skills related to customer service can range from customer dispute resolution to improved product knowledge to further expertise in a point-of-sale system. If there is a skill that you want to learn, and have not yet taken advantage of, you can mention your interest.
Written by Rachelle Enns on December 27th, 2019
Entry Level
"In school, while working on my communications degree, I attended a class in empathetic listening. This skill is one that everyone should have. I learned a lot about consistent and professional messaging when dealing with customer disputes."
Written by Rachelle Enns
Answer Example
"The last customer service skill that I learned included a course on dispute resolution management. I feel this course helped me a great deal when it comes to my confidence level and working with disgruntled customers. I plan to take the advanced level of this course as a follow-up."
Written by Rachelle Enns on December 27th, 2019