As a Service Station Attendant you will come across rude customers from time to time. How will you deal?

When you work in customer service, you will sometimes come across rude individuals, and the interviewer wants to know that you can handle such a situation with professionalism. Give an example of a time that you had to deal with a challenging customer situation. Be sure to include a positive outcome, or what you learned from the incident.

Some ways that you can efficiently handle a rude customer:

- Remain kind, polite, and pleasant
- Actively listen to their grievances
- Apologize for the situation
- Maintain a neutral tone of voice
- Avoid taking anything they say, personally

"I have handled many rude customers who are often in a rush or are unhappy about the price of fuel and seem to take it out on me. I make sure to let anything rude they said to slide off my back like it is nothing. I keep smiling and doing my job!"