Service Station Attendant Mock Interview
Practice 30 Service Station Attendant interview questions covering customer service, safety protocols, and cash handling.
Question 13 of 30
As a Service Station Attendant you will come across rude customers from time to time. How will you deal?
Entry Level
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a resilient personality and an ability to handle rude people without an issue. If a customer is unhappy, I will ask them what I can do to alleviate the situation. I am all about customer service and service with a smile!"
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
When you work in customer service, you will sometimes come across rude individuals, and the interviewer wants to know that you can handle such a situation with professionalism. Give an example of a time that you had to deal with a challenging customer situation. Be sure to include a positive outcome, or what you learned from the incident.
Some ways that you can efficiently handle a rude customer:
- Remain kind, polite, and pleasant
- Actively listen to their grievances
- Apologize for the situation
- Maintain a neutral tone of voice
- Avoid taking anything they say, personally
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have handled many rude customers who are often in a rush or are unhappy about the price of fuel and seem to take it out on me. I make sure to let anything rude they said to slide off my back like it is nothing. I keep smiling and doing my job!"
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