Are you comfortable promoting a product, or up-selling, during a customer interaction?

Customer service does not always mean jumping into a sales conversation. Still, the interviewer wants to know that you are comfortable taking a general customer interaction and turning it into a sales opportunity for their service station. If you have a specific example of a time when you naturally up-sold a client, this is an excellent addition to your reply. Be sure to mention any training that you have in sales, upselling, or a similar skill.

"I believe that each customer service interaction should be considered an opportunity to upsell or turn an existing customer into a larger one. I will upsell a customer any time that it makes sense. For instance, if the weather is nice, I will offer a car wash with a fuel fill. If the upsell opportunity is relevant, I will certainly take it."