QUESTION 19 OF 28
How do you prioritize when you, for instance, have three phone calls on hold and a customer waiting in front of your desk?
Answer this question by putting emphasis on respect, good communication and professionalism. You should always take time to carefully listen to customers and ensure you are a good representative of the company.
"Customer service involves professionalism, excellent communication and respectful interactions. As such, I believe it is imperative to assist customers to the best of my ability so as to resolve their issues in a timely fashion. In this particular situation, I would do my best to answer customers in the order they contacted me and I would not hesitate to kindly tell the customer in front of me to wait one instant as customers who contact me over the phone matter as much as in-person customers."
