"I always remain calm and professional as I must ensure to adequately represent the company at all times. I calmly listen to the customer, and then do my very best to assist him/her in a timely fashion regardless of how angry he/she is. In the event I am unable to solve his/her issues, I immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable. An example of a situation with an angry customer is (X situation) when working as a/an (X position title) for (X company). (.... X details regarding the situation and how you respectfully and successfully handled the situation, resulting in positive resolution)."