"If I had a patient or family member yell at me or call me a name, I would want to see why they were upset and resolve the issue. I would calmly ask them why they were yelling at me and explain that if they want respect, they must be respectful towards me and not call me names. Once I understand why they are yelling at me, I can decide how to address their concern and make them happy. If they were yelling at me because of a medical condition or mental health issue, I would get a nurse or doctor to address their physical or mental health concerns. In my time as a radiographer, I have found that people want to be heard and understood and have their concerns addressed. For me, it's about remaining calm and professional while diffusing the situation and making the patient or family member happy. I understand I cannot take anything personally, and do not let it negatively affect me."