How do you address conflict among staff?
Conflict among staff can create an uncomfortable and hostile work environment for everyone. Describe how you address and manage conflict among staff members. The interviewers want to see how you use your communication, problem-solving, conflict resolution, and leadership skills to address and diffuse the situation. They want to hear that you address the issue privately, calmly, and professionally following your company's protocols.
"When there is conflict among staff, I quickly nip it in the bud. If their issue is not resolved immediately, it will fester and cause problems with the rest of the team. Patients and their relatives will also pick up on it, which does not make our team look professional. I like to meet with each staff member privately and ask what is going on, tell them we need to resolve this issue immediately, then bring them together to come to a resolution. Since we are all adults, I have found most conflicts are misunderstandings and can be resolved with honest communication."
