"I worked as a retail sales associate during college, where I developed exceptional customer service skills. When I have an unhappy patient, I apply the same skills as when working in retail. I calmly ask the patient why they are upset, listen to their answer, acknowledge what they have said, and offer a solution. Generally, people want to be heard and acknowledged when they are unhappy. I have found my approach works most of the time. However, there will always be people who will remain unhappy no matter what I try to say or do. All I can do is try my best to make them happy."