How to Answer: A patient returns the intake form incomplete. What should you do?
Advice and answer examples written specifically for a Medical Receptionist job interview.
30. A patient returns the intake form incomplete. What should you do?
How to Answer
Patients can leave forms incomplete for many reasons. They don't understand the questions being asked of them or they simply don't feel they need to answer them. Regardless of the reason, this is where your customer service skills kick in. You may end up hearing their life story, in that case, you smile and nod your head. Hopefully, they just needed clarification on which box to tick and you can easily clarify. If the patient seems uneasy about talking with you about it ask if they would prefer to talk to the Dr. about it at their appointment or if they would like to talk to an available staff member about the form.
Written by Heather Douglass on April 19th, 2021
1st Answer Example
"I noticed you left a few questions unanswered. Is there anything you had questions with?"
Written by Heather Douglass on April 19th, 2021
2nd Answer Example
"I would call the patient back up to the desk and explain that their paperwork is incomplete and that I'd be happy to help them finish it."
Written by Heather Douglass on April 19th, 2021