Focus on describing the methods and techniques you use to de-escalate a problem. Some techniques taught to Correction Officers include:
- Moving to a private area, if possible
- Being empathetic and non-judgmental
- Respecting the offender's personal space
- Keeping your body language and tone neutral
- Focusing on the thoughts behind the offender's feelings
- Avoiding over-reacting
- Ignoring challenging questions
- Setting boundaries

Avoid describing de-escalation techniques that do not align with the institution's values. For example, you would not want to say that you attempt to de-escalate situations using force, aggression, a loud voice, or fear tactics. Even though those techniques might need to be used in some instances, they typically escalate a situation.

"I took a course on de-escalating various situations and found the techniques they taught extremely useful. Depending on the situation, I try to move the offender to a private area, so they do not have an audience. I let them have their personal space while remaining empathetic and non-judgmental. I ask the offender what is going on and give them a chance to speak. I remain neutral in my tone and body language and try to understand where the offender is coming from. I then set boundaries and tell them what the next step will be. I allow them to ask questions while remaining in control of the situation at all times."