"I worked with multiple customer support groups within a large enterprise. They were in need of a ticketing solution that handled support requests and integrated properly with various downstream security and technology systems.
I worked with an architect and senior analyst to develop a strategy for a first-pass solution for a group that had requirements that were representative of the majority first. From there, the teams I worked with were able to gather feedback, make adjustments, and then roll the solution out to the groups with similar workflows.
While that took place, I was able to work with the outlier groups and develop plans to scale the solution appropriately to meet their needs. This strategy allowed us to realize a maximum level of business impact quickly while doing the detailed analysis necessary to meet the needs of the entire group of stakeholders."