What are the main responsibilities of a Scrum Master?

The role of Scrum Master is a servant leadership role. Avoid using language that leaves the impression that you will dictate decisions as opposed to fostering collaboration and facilitating conditions for optimal team success.

A Scrum Master helps create a collaborative environment and facilitates the Scrum process to generate value and success for their team and their clients. They keep the team organized and ensure that the ceremonies and artifacts of Scrum are used properly.

Scrum Masters resolve conflicts and keep teams moving forward when roadblocks arise. This may include shielding teams from outside distractions and customer requests that would otherwise impede progress.

The Scrum Master is also responsible for ensuring a high level of quality by tracking metrics, holding conversations to improve issues, facilitating retrospectives, and ensuring commitments to quality improvement are upheld by the team. Finally, they are often viewed as a mentor and assist others in transitioning from other methodologies to Scrum.