Describe a common roadblock you would remove for a team member during a sprint.

Avoid examples of roadblocks that are easily removed by the team member who reports them. These roadblocks only require a Scrum Master to monitor their resolution and do not highlight a candidate's best leadership and facilitation skills.

A lot of the developers I work with have forged great relationships with our customers over the years. Customers like to go directly to the person they think can help them the fastest. Sometimes, they contact the developers directly even though they are supposed to go through support teams or log tickets.

Immediately handling these requests would result in time lost on sprint work, and they are often reported as roadblocks. When this occurs, I meet with the developer to gather the high-level details of the request. Then, I address the customer's request in another way. This may include assigning another resource or working with the customer to better understand the priority of the issue and determine if we can wait to resolve it at another time. In the event it cannot be resolved in another way, I ensure that our Product Owner understands the impact on the current scope of the sprint.