Tell me about a situation you encountered where there was no rule or precedent in place for how you should tackle the situation.

Your answer should show that you are able to think on your feet and use your knowledge and resources to create positive results out of the situation. Walk the interviewer through a past situation where you used your problem-solving skills. Describe your thought process, if you did research or sought help from a coworker/manager other than your own, the steps you took to handle the situation and the outcome. You can say how this situation helped you gain confidence in your skills.