If a customer came to you and asked you to alter their account without payment, how would you handle that situation?

"I'd be compassionate about their situation and discuss what legal options we have for payment plans and late payments. If they can no longer afford the product, I'd arrange for pick up to eliminate that expense so they can better handle their situation. I understand life happens and sometimes your financial situation changes quickly."

This is an ethics questions as well as a how well you handle guilt. Imagine someone coming to you with a sob story about their finances. They can't afford to pay their bills, they're overextended. They can't pay for the plasma TV they purchased from your company because they need to feed their six kids. How are you going to handle this both in a respectful but firm manner?

Will you fall for their story and adjust their account to help them steal from the company? Or will you offer other assistance?

"I'd talk to them about a payment plan. If they couldn't afford any type of payment, I'd put their account in delinquent statues. I'd discuss the late fees associated with that and if necessary, the return of our product to get them out of the payments all together."