Waste Management Mock Interview

Practice 27 Waste Management interview questions covering safety, operations, and environmental commitment.

Question 20 of 27

To help determine your qualifications for this role here at Waste Management, please dive into your background in customer service. Do you have any direct experience in training others in customer service?

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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Consulting in customer services can vary greatly from industry to industry and organization to organization. This is no different than consulting for Waste Management. To get a better feel for your resume and your experiences, your interviewer is looking to hear about your experiences first-hand during your interview. Most importantly, to gauge your direct experience that will translate well to a consultant role, talk about your experiences in training others in sound customer service techniques and policies.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"As you can see from my resume, my career in customer service started in college while working toward my undergraduate degree. Working for a large call center, I learned the importance of listening to customers and solving their issues creatively. Following college, I started in retail management with a large clothing store. Since being in that role for over 12 years, not only have I spent extensive hours training staff on customer experience, handling adversity and other subjects of the like, I've also helped create and implement successful training programs in these areas. My experience there could prove to be a big asset here at Waste Management."

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27Waste Management Interview Questions & Answers

1.At Waste Management we have many local competitors. In your opinion, what makes us stand out from the crowd?

2.Give an example of a time that you brought an innovation to an accounting practice for an organization. What was your motivation to do this?

3.Due to the nature of Waste Management business and services we may ask that you complete a full background check. Are you willing to comply?

4.Talk about a time that you successfully educated another individual or group in your area of expertise. What made your educational experience effective?

5.Would you say that you are a goal oriented person on the job? Why would you say that?

6.What types of training and experience do you have in operating heavy equipment?

7.We have a wide range of services at Waste Management. Have you ever used any of our services?

8.A key component to success here at Waste Management is building solid relationships with new clients. How do you effectively get to know new people and lay the groundwork for a long lasting relationship?

9.Here at Waste Management, customer service is a priority because we are in a very competitive industry. How would you handle a customer that was upset with the work you provided or the company in general?

10.What are some of the bigger energy sustainability projects that you've been a part of during your career or training?

11.Which accounting platforms are you familiar working with?

12.If you are hired for this position here at Waste Management, what do you think the biggest hurdle for you would be from the start?

13.Rate your communication skills from 1-10 with proper examples backing your given rating.

14.What roles are you comfortable assuming in working as part of a larger team?

15.The customers here at Waste Management depend on us to be dependable on a day to day basis. If we hire you, how can we be sure that you will be a reliable employee?

16.Customer service is our top priority at Waste Management. What is your customer service philosophy?

17.Talk about a time you had to work with a very difficult person. What was the situation and how did you handle it?

18.At Waste Management, safety is a top priority in all of the work that we do. Walk me through how you prioritize safety in your work.

19.In what ways would our clients here at Waste Management benefit from your knowledge and services?

20.To help determine your qualifications for this role here at Waste Management, please dive into your background in customer service. Do you have any direct experience in training others in customer service?

21.What do you believe to be the number one quality that most influences the overall customer experience?

22.Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Waste Management?

23.In your point of view, what environmental issue will require the most attention in ten years?

24.A long-lasting career with Waste Management requires an ability to work on your feet for long periods of time. Do you see this as an issue for yourself as you pursue this position?