Here at Waste Management, customer service is a priority because we are in a very competitive industry. How would you handle a customer that was upset with the work you provided or the company in general?

"In my current role as a route driver in the beverage industry, I am often the whipping post for customers a I am face to face with them for a significant amount of time. I've had customers complain about price increases and products being out of stock, all when I've had no part of those decision making processes. I always take the approach of reflectively listening to the customers and ensuring them that I would make their voice heard. When needed, I would contact my sales rep or manager to pass along concerns and follow up with the customer as well. In this role, I would take that same approach while holding myself accountable for my own actions."